The company’s decision to outsource its customer service department was a highly strategic move that aimed to cut costs and improve service efficiency, which ultimately resulted in both lower operational expenses and better customer satisfaction ratings.
A
which ultimately resulted in both lower operational expenses and better customer satisfaction ratings.
B
resulting in both lower operational expenses and better customer satisfaction ratings.
C
ultimately resulting in lower operational expenses and better customer satisfaction ratings.
D
and ultimately it resulted in both lower operational expenses and better customer satisfaction ratings.
✓ Correct Answer: Option C
'Which' inappropriately modifies 'efficiency'. The participial phrase 'resulting in' correctly and concisely describes the outcome of the strategic move. Option C is the most concise and grammatically correct way to express the result.
💡 Why is C) the correct answer?
The correct answer to the question "The company’s decision to outsource its customer service department was a highly strategic move that aimed to cut costs and improve service efficiency, which ultimately resulted in both lower operational expenses and better customer satisfaction ratings." is Option C: ultimately resulting in lower operational expenses and better customer satisfaction ratings..
The other options — A) which ultimately resulted in both lower operational expenses and better customer satisfaction ratings., B) resulting in both lower operational expenses and better customer satisfaction ratings., D) and ultimately it resulted in both lower operational expenses and better customer satisfaction ratings. — are incorrect for this GMAT Exam Prep question. As explained above: 'Which' inappropriately modifies 'efficiency'. The participial phrase 'resulting in' correctly and concisely describes the outcome of the strategic move. Option C is the most concise and grammaticall…
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