Report 1 states: 'Sales of our premium smart-speaker, 'EchoSound Pro,' declined by 18% in the last fiscal quarter.' Report 2 states: 'Recent customer satisfaction surveys indicate a growing preference for competitor models offering advanced voice recognition features, which EchoSound Pro currently lacks.' Which of the following is the most plausible explanation for the decline in EchoSound Pro's sales?
✓ Correct Answer: Option C
Report 2 directly links customer preference to advanced voice recognition in competitor models and EchoSound Pro's lack thereof. This feedback directly explains the sales decline in Report 1.