Report 1 details customer satisfaction scores for a new product, noting that 'slow response times from support staff' is the most frequent complaint. Report 2 outlines a proposed product update, which includes 'a new self-service portal for common queries and an enhanced knowledge base.' Based on both reports, which of the following is most likely to improve overall customer satisfaction for the new product?
✓ Correct Answer: Option B
Report 1 identifies 'slow response times' as the main issue. Report 2's proposed update (self-service portal, knowledge base) directly addresses this by reducing reliance on support staff, thus improving satisfaction.