📊 GMAT Exam Prep

An internal company flowchart illustrates the process for handling customer complaints. The first step is 'Receive Complaint.' This leads to 'Categorize Complaint' (A, B, or C). Category A complaints go to 'Tier 1 Support' for resolution. Category B complaints go to 'Tier 2 Support' if not resolved by Tier 1. Category C complaints are immediately escalated to 'Management Review.' If 'Tier 1 Support' resolves 80% of Category A complaints and 50% of Category B complaints, which path indicates a complaint that *must* reach 'Management Review'?

A A Category A complaint successfully resolved by Tier 1 Support.
B A Category B complaint that Tier 1 Support fails to resolve.
C A Category C complaint.
D A Category A complaint that Tier 1 Support fails to resolve.

✓ Correct Answer: Option C

The flowchart states that Category C complaints are 'immediately escalated to Management Review.' This is the only path that guarantees a complaint reaching Management Review without intermediary steps or conditions.

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