A simplified customer support flowchart outlines the following process: START -> Is issue urgent? (Yes/No). If Yes -> Route to Tier 3 Support. If No -> Is issue common? (Yes/No). If Yes (to common) -> Direct to Self-Help Portal. If No (to common) -> Route to Tier 1 Support. A customer contacts support with a problem described as 'not urgent' and 'very unusual.' Which support path will this customer follow?
✓ Correct Answer: Option C
The customer's issue is 'not urgent' (following the 'No' path) and 'very unusual' (which implies 'not common', following the second 'No' path). This leads to Tier 1 Support.