A flowchart illustrates the process for resolving customer complaints. If a complaint is escalated to a supervisor, what is the minimum number of steps it has already gone through before reaching the supervisor?

✓ Correct Answer: Option C

To reach a supervisor, a complaint typically first goes through initial reception/logging, then initial agent review/attempted resolution. If unsuccessful, it's escalated, making it at least 3 steps (log -> agent -> escalation to supervisor).