A consulting firm is analyzing a client's customer service operations to improve satisfaction scores and reduce operational costs. The firm recommends two independent actions. First, implement a new feedback system. Second, optimize call center staffing. For each action, choose the best option to achieve the desired outcomes.
✓ Correct Answer: Option A
In-app feedback provides immediate data to address issues, improving satisfaction. Cross-training agents allows for more efficient handling of diverse calls, reducing operational costs and wait times, thus improving satisfaction.