The balanced scorecard measures performance across:

A Only financial metrics

B Financial, customer, internal processes, and learning/growth perspectives

C Sales targets only

D Employee satisfaction only

✓ Correct Answer: Option B

Balanced scorecard (Kaplan & Norton): four perspectives — (1) financial, (2) customer, (3) internal business processes, (4) learning and growth. Aligns strategy with performance measurement.

💡 Why is B) the correct answer?

The correct answer to the question "The balanced scorecard measures performance across:" is Option B: Financial, customer, internal processes, and learning/growth perspectives.

The other options — A) Only financial metrics, C) Sales targets only, D) Employee satisfaction only — are incorrect for this Pre-MBA Exam Prep question. As explained above: Balanced scorecard (Kaplan & Norton): four perspectives — (1) financial, (2) customer, (3) internal business processes, (4) learning and growth. Aligns strategy with performance measurement.

📚 About This Pre-MBA Exam Prep Practice Question

This 2-level Pre-MBA Exam Prep question from the Strategy topic is part of BrainForge Quiz's free exam preparation library. Each question includes the correct answer and a detailed explanation to help you understand the underlying concept, not just memorize the answer.

How to use this page: Read the question above, consider all four options (A through D), then check the highlighted correct answer and explanation. For active timed practice, start a free Pre-MBA Exam Prep practice test or use flashcards for spaced repetition review.

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The balanced scorecard measures performance across:

✓ Correct Answer: Option B

📚 About This Pre-MBA Exam Prep Practice Question

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